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Kristine Spengler Resume & Portfolio

Human Centered Design Leader

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Intuit: Innovation Catalysts & D4D

Overview: Innovation Catalysts are a community of employees who are experts in Design for Delight (Intuit's brand of design thinking). Innovation Catalysts build and maintain the culture that fosters engagement and encourages innovation – a culture where emotionally engaging products that people love can be created.

Our mission: Build D4D capabilities across Intuit with an emphasis on Rapid Experiments that get to delight.

Our vision: Profoundly delighting customers is why we exist, and D4D is implicitly how we do it.

Some of the things we do:

-We spend our time practicing D4D techniques and being an active community member.

-We use D4D everyday helping our teams and others drive to strong, tangible outcomes for the organization.

-We coach teams to use D4D and leverage other Catalysts for our own work, which promotes knowledge and skill sharing across the community.

-We use a lot of post-it notes and sharpies.

Our first Lean Start-in
FY15 Innovation Catalyst Challenge
Using a 2x2 to Narrow
Customer Journey Lines
Intuit Innovation Catalysts at Disneyland
FY15 Innovation Catalyst Scavenger Hunt
Extreme Empathy through Analagous Experiences
D4D task: make someone smile
How might we decrease travel spend?
The Director's Affinitizing Ideas
IC_ME.jpg

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kristine@kspengler.com
520.400.2734